Terms of Service

1. The Service

NNC Restore lets you upload old, damaged or faded photographs and have them processed by artificial intelligence models that repair damage, reduce noise, recover detail and, where you choose, add colour. The result is stored in your account so you can view and download it.

NNC Restore works only on photographs you upload. It does not create new images from text prompts, does not add or invent people, and does not swap, replace or animate faces. Its purpose is to repair an existing photograph while keeping the people in it as they are.

NNC Restore is a digital service provided online only. We do not sell or ship physical prints or other goods.

2. Your Account and Your Responsibilities

You need an account, created with an email address and password or with Google sign-in. You must be at least 16 years old, or the minimum age for consent to online services in your country if that is higher, and able to enter into a binding contract.

• Provide accurate details and keep them up to date.
• Keep your password confidential and do not share your account.
• You are responsible for activity under your account, including all photos uploaded through it.
• Tell us immediately at support@nncvision.com if you believe your account has been compromised.
• Do not try to break, overload, reverse engineer or bypass the technical limits of the service, and do not use bots, scripts or multiple accounts to get more than your plan or free offers allow.

3. Plans, Packs and Quotas

NNC Restore is sold as a subscription billed monthly or yearly, as one-off packs of restorations, or as a one-off Memorial pack. All prices are in US dollars.

Subscriptions

• Basic — $9.99 per month or $99 per year: 5 photos per month, 2K output.
• Pro — $19.99 per month or $199 per year: 12 photos per month, 2K and 4K output.
• Ultimate — $29.99 per month or $299 per year: 20 photos per month, 2K and 4K output.

A yearly plan is charged once in advance and includes the same monthly quota as the monthly plan. Your quota resets at the start of each monthly period. Unused subscription photos do not roll over into the following month and have no cash value.

One-off packs

Packs of 1, 3, 5, 10, 25, 50, 100, 250 restorations can be bought without a subscription, from $5.00 for a single photo. Subscribers pay the lower member price shown at checkout. The Memorial pack costs $19.99 and includes 3 restorations in 4K with priority processing. Restorations bought in a pack do not expire while your account exists, remain available after a subscription ends, are personal to your account and cannot be transferred or exchanged for cash.

How restorations are counted

One standard restoration counts as one photo, including attempts you are not satisfied with. Premium Repair for heavily damaged photos uses three. The exact cost is shown on the confirmation screen before anything is processed. If a restoration fails for a technical reason on our side, the credit is returned.

Free offers

From time to time we may offer free previews, bonus credits or promotional prices. They are limited as described when offered (for example one free preview per person) and we may end them at any time without affecting what you have already received.

4. Subscription, Renewal and Cancellation

Subscriptions renew automatically at the end of each monthly or yearly period at the price shown when you subscribed, until you cancel. A plan paid by card without a subscription covers one month and does not renew. You can cancel at any time from your PayPal account or by writing to us. Your plan then stays active until the end of the period already paid for. We do not charge cancellation fees. If we change the price of your plan, we tell you by email at least 14 days before it applies to your next renewal, and you can cancel before then.

5. Payments and Taxes

Payments are currently processed by PayPal. You can pay with a PayPal balance or a debit or credit card. The checkout always shows who processes your payment and the final amount, including any taxes that apply in your country; if we change payment provider, we update this section. Your bank may apply its own conversion rate and fees.

Orders processed by Paddle. Where the checkout shows Paddle, our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for those orders, its Buyer Terms apply to the purchase, and Paddle provides customer service for payment questions and handles returns and refunds. Our Refund Policy still applies: if you ask us, we arrange the refund with Paddle.

We never see or store your full card number — the payment provider handles it under its own terms and privacy policy. If a payment fails or is reversed, we may suspend paid features until it is resolved.

6. Refunds and Your Right of Withdrawal

If a face has changed or the result is unusable, we re-run it free. If it still fails, we refund that photo. We can't refund a successful restoration just because of taste. Your first purchase is covered by a 14-day money-back guarantee.

You can also get a full refund of any charge within 14 days if you have not used any restorations from it, and we refund whenever the service did not work as described or you were charged in error. The full rules and how to ask are in our Refund Policy, which forms part of these Terms.

Consumers in the EU, EEA and UK have a statutory right to withdraw from a contract for digital services within 14 days without giving a reason. When you buy, you ask us to make the service available immediately; you acknowledge that once you use a restoration from a purchase, the service for that purchase has been fully performed and the statutory right of withdrawal for it ends. Until then you can withdraw by writing to support@nncvision.com — a simple statement is enough. Our Refund Policy is at least as generous as this right, and nothing in these Terms limits the mandatory rights you have under the consumer law of your country.

7. Your Photos and Intellectual Property

You keep all rights to the photos you upload and to the restored results. We claim no ownership of your images and do not sell, license or publish them.

You give us a limited, non-exclusive, worldwide licence to store, transmit and process your photos only to provide the service to you — running restorations through our AI providers, storing results in your account and giving support. This licence ends when you delete the photo or your account, except for copies we must keep by law.

Public gallery. If you choose "Yes, you may show it" after a restoration, you also give us a free, non-exclusive licence to show that before/after pair on our website and social channels, without your name, until you withdraw it by writing to support@nncvision.com. You confirm you are entitled to give that permission. We choose by hand what is shown and may remove anything at any time.

The NNC Restore website, software, branding, text and design belong to NNC Vision. These Terms do not give you any rights in them other than to use the service.

8. Referrals and Bonus Credits

When someone signs up with your referral link and makes their first purchase, you may receive bonus restorations as shown in your dashboard. Bonus credits have no cash value and cannot be transferred. Referring yourself, creating fake accounts or abusing a promotion lets us remove the credits involved and suspend the accounts concerned. We may change or end the referral programme at any time; credits already earned stay valid.

9. Acceptable Use and Reporting Content

By uploading a photo you confirm that you own it or otherwise have the right to have it processed. You must not use NNC Restore to:

• upload photographs belonging to someone else without permission from the rights holder and, where relevant, the people depicted or their families;
• process illegal content, including child sexual abuse material, which we report to the competent authorities;
• create material that is defamatory, harassing, hateful, sexual, or that impersonates a real person in a misleading way;
• pass off a restored image as an unaltered historical, journalistic or evidentiary record;
• infringe copyright, trademarks, privacy or any other rights of others;
• resell, sublicense or rebrand the service as your own without our written agreement.

If you believe content processed or shown through NNC Restore infringes your rights or is unlawful, write to support@nncvision.com with a link or description, your contact details and the reason. We review every report promptly and remove content where appropriate. We may suspend or close accounts that break this section; where the breach is serious, without refund.

10. AI Processing and No Guarantee of Results

Restoration is performed by AI models. Where parts of a photo are missing or damaged, the model fills them in from statistical patterns, so those parts are an interpretation, not a factual recovery of the original scene. Colours, facial details, textures and backgrounds may differ from reality, and results depend on the condition and quality of the photo you upload.

We therefore do not guarantee a perfect, accurate or historically faithful result, and restored images should not be relied on as evidence or as an authentic historical record. When you publish a restored image, we ask you to say that it was restored with AI. Apart from the guarantee in our Refund Policy and the rights consumers have by law, the service is provided "as is" and "as available".

11. Third-Party Services

NNC Restore relies on third-party providers for hosting, storage, AI processing, payments, email and, if you choose them, Google sign-in and Google Drive. They are listed in our Privacy Policy. When you use Google sign-in, Google Drive or the payment checkout, those providers’ own terms also apply to that part of the service.

12. Availability and Changes to the Service

We work to keep NNC Restore available but cannot promise uninterrupted service; maintenance, provider outages or events outside our control may cause interruptions. We may change, add or remove features to improve quality, control cost or comply with the law. If a change materially reduces what you have paid for, we will tell you and you may cancel and receive a pro-rata refund of the unused part of your current period.

13. Limitation of Liability

To the maximum extent permitted by law, NNC Vision is not liable for indirect, incidental, special or consequential damages, lost profits, or loss of data or images. Our total liability arising out of or relating to the service is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded by law, including for gross negligence, intent, death or personal injury, or your statutory rights as a consumer. Please keep your own copy of every original photograph — we are not a backup service.

14. Responsibility for Your Content

If a third party brings a claim against us because a photo you uploaded or shared infringed their rights, or because you broke section 9, you agree to compensate us for the reasonable costs and damages that result, to the extent the law allows. If you are a consumer, this applies only where you acted intentionally or negligently.

15. Termination

You may stop using NNC Restore and delete your account at any time from your dashboard. We may suspend or close accounts that break these Terms, create legal risk for us, or where the law requires it; we will tell you why unless the law prevents us. If we close your account without cause, we refund the unused part of your current period and any unused paid credits.

16. Changes to These Terms

We may update these Terms as the service or the law changes. For a material change we update the date at the top and notify registered users by email or in the application at least 14 days before it takes effect. If you do not accept the change, you can cancel before then; continuing to use the service afterwards means you accept it.

17. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Serbia, without regard to conflict-of-law rules. The courts in Belgrade have jurisdiction, but if you are a consumer you keep the protection of the mandatory laws of your country of residence and may bring proceedings before your local courts. Please contact us first — most issues are solved quickly by email.

18. General

• These Terms, the Privacy Policy and the Refund Policy are the entire agreement between you and us about the service.
• If any part is found invalid, the rest stays in force and the invalid part is replaced by the valid rule closest to its purpose.
• Not enforcing a right straight away does not mean we give it up.
• You may not transfer your account or these Terms without our consent. We may transfer them to a company that continues the service, without reducing your rights.
• We are not responsible for delays or failures caused by events beyond our reasonable control.
• These Terms are written in English. If we provide a translation, the English version prevails to the extent the law allows.

19. Contact

NNC Restore is operated by Petar Milivojević, trading as NNC Vision, Belgrade, Republic of Serbia. Questions about these Terms: support@nncvision.com.