Refund Policy

In short

If a face has changed or the result is unusable, we re-run it free. If it still fails, we refund that photo. We can't refund a successful restoration just because of taste. Your first purchase is covered by a 14-day money-back guarantee.

1. 14-day money-back guarantee on your first purchase

If you are not happy with your first purchase — whatever plan or pack it was — ask within 14 days of the payment and we refund it in full. You do not need to give a reason.

2. Unused purchases

For any later charge — a renewal, a yearly plan or another pack — you can get a full refund within 14 days of that charge as long as you have not used any restorations from it. Once restorations from a charge have been used, the processing cost has already been paid on our side and that charge is no longer refundable, except as described in sections 3 and 4.

3. A face changed or the result is unusable

If a restoration changes someone’s face or the result cannot be used, tell us within 30 days of the restoration. We re-run it free of charge. If the re-run still fails, we refund that photo. We cannot refund a successful restoration simply because of personal taste.

4. Our mistakes

If a restoration failed because of a fault on our side, the credit is returned automatically or on request. If you were charged twice or charged in error, we refund the extra charge in full, at any time.

5. Cancelling a subscription

You can cancel at any time, and your plan stays active until the end of the period you have already paid for. Cancelling stops future renewals; it does not by itself refund the current period — for that, see sections 1 and 2. Restorations bought in one-off packs never expire.

6. How to ask for a refund

Write to support@nncvision.com from the email address of your account, and tell us which purchase it is about. We usually reply within two business days. Approved refunds go back to the original payment method through PayPal, normally within 5–10 business days depending on your bank.

If your checkout showed Paddle, Paddle.com is the Merchant of Record for that order and handles the refund. You can ask us or contact Paddle directly at paddle.net; either way this policy applies.

7. Your statutory rights

Consumers in the EU, EEA and UK may withdraw from a purchase within 14 days without giving a reason, as long as no restoration from that purchase has been used — when you buy, you ask us to start the service immediately, and using a restoration completes it. Sections 1 and 2 already give you this and more. Consumers elsewhere may have other rights under local law. This policy adds to those rights and never limits them.